Terms & Condition

1. The RK Closet does not offer any ‘Exchange’ or ‘Return’ for any of the ready to wear products.

2. All products purchased from our Site can be exchanged within 3 days only if:

- Exchange request is made within the stated time frame/limit.

- The item(s) is faulty, damaged or defective at the time of delivery.

- The received product(s) differed from the original order.

- Anything is missing from the package including labels and original packing etc. In such cases, claims can only be entertained if they are made within 3 days of the order delivery. Please email pictures of the defective item to help@therkcloset.ca or call at +1 (647)-557-1710 within 3 days after order delivery in case to raise a dispute. The RK Closet Limited will look at each dispute on an individual basis and will make every effort to be fair to both parties. Once we receive the item our team will review the damage-once the dispute is settled fairly we will issue a replacement of the same value against the product mentioned in the invoice and send it to the buyer.

3. In case of an approved exchange, customers will be responsible for all shipping and handling costs.

4. Discounted Items cannot be Returned / Exchanged.

5. Unstitched articles once stitched will not be entertained.

6. In case Parcel/order is not received upon arrival due to such may result in parcel being held/discarded, The RK Closet will not be responsible.

7. Approved Refunds will be done only through the Original Mode of Payment.

8. Free Shipping is not applicable to Wedding wear & Couture orders.

9. Multiple transactions may result in multiple postings to the cardholder's monthly statement.

10. The RK Closet is able to share marketing offers such as newsletters and our catalogs (e.g. your email address, wish lists, your name, and your postal address). Also can create your personal account at https://therkcloset.com (e.g. your name, number, and email address)

11. Our team can contact you in the event of any problem with the delivery of your items (e.g. telephone number, address).

12. We accept payments online using Visa and MasterCard credit/debit card and PayPal.

13. Payments you make for buying the products on our website, the details you are asked to submit will be provided directly to our payment provider via secured connection.

Note: Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between the company and you. If you visit, use, or shop at the site.